TERMS & CONDITIONS
NO-FIX NO-FEE POLICY
Our No Fix No Fee policy means that if we do not possess the necessary technical knowledge or ability to resolve the problem, then no charge is made.
If we can resolve the problem, but are prevented from doing so by the customer requesting us not to proceed with the work, then the customer is charged for our time spent to that point.
If we are able to resolve the problem, but are prevented from doing so because the customer does not possess the required software, drivers or product key, then the customer is charged for our time spent to that point.
If we provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for our time spent to that point.
The policy does not apply to work related to data recovery, computer virus or spyware problems.
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